Terms & Conditions

Administrator and contact

The website and its privacy administration are managed by Quorvellagrandhaven Hospitality Inc..

Email: info@quorvellagrandhaven.com

This page is written for the Canadian operation of Quorvellagrandhaven. Where European data-protection law applies to a visitor, the relevant GDPR rights described below are honoured in addition to applicable Canadian privacy requirements.

1. Acceptance of these terms

These Terms & Conditions govern use of the Quorvellagrandhaven website and general website enquiries. By using the site, you agree to comply with these terms and applicable law. Separate on-site, reservation, payment or regulated-gaming conditions may apply to particular services and will prevail where they specifically govern a transaction or activity.

2. Legal age and casino access

Casino participation in Ontario is restricted to persons aged 19 or older. Nothing on this website authorises a person who does not meet the applicable legal age to enter or participate in regulated casino gaming. Valid identification may be required on site.

Gambling involves risk. Entertainment and gaming information on this website does not constitute financial advice and does not guarantee winnings, returns or outcomes.

3. Website information

We aim to keep descriptions, opening information and service details accurate, but operational details may change. Availability of casino gaming areas, hotel rooms, events and guest services may be restricted by capacity, maintenance, private functions, law or safety requirements.

4. Reservations and enquiries

Submitting an enquiry does not itself create a confirmed hotel reservation, event booking, gaming arrangement or contractual entitlement. A booking becomes binding only when the applicable confirmation process is completed and any stated conditions are accepted.

5. Responsible gaming and conduct

Visitors must use casino services responsibly and comply with staff instructions, legal-age controls, safety requirements and house rules. We may refuse or restrict access where required by law, responsible-gaming measures, security considerations or inappropriate conduct.

6. Prohibited use

• Do not attempt to disrupt, damage, overload or gain unauthorised access to the website or its systems.
• Do not submit unlawful, fraudulent, abusive or misleading enquiries.
• Do not use automated tools to scrape, probe or interfere with the service where such use would impair security or availability.
• Do not misrepresent age, identity or authority when requesting regulated services.

7. Intellectual property

Website text, brand presentation, design elements and original materials are protected by applicable intellectual-property law. You may view the site for personal informational use. Reproduction, redistribution or commercial exploitation requires permission unless the law expressly allows it.

8. Third-party services

Some operational services may depend on third-party providers. Their own terms may apply where you interact with those providers. Quorvellagrandhaven is not responsible for third-party systems outside our reasonable control, but we select providers with regard to appropriate operational and data-protection requirements.

9. Disclaimer and limitation

The website is provided on an as-available basis. To the maximum extent permitted by law, we do not promise uninterrupted availability or that every piece of general information will remain current at all times. Nothing in these terms excludes rights or liabilities that cannot legally be excluded, including applicable consumer protections.

10. Privacy

Personal information submitted through the site is handled as described in the Privacy Policy and Cookie Policy. Users should not include unnecessary sensitive identity or financial information in a general enquiry.

11. Governing law

These website terms are governed by the laws applicable in Ontario, Canada, subject to any mandatory consumer or privacy rights that apply in another jurisdiction. Disputes should first be raised with us so that a practical resolution can be attempted.

12. Changes and contact

We may update these terms when legal, technical or service conditions change. The effective date shown on this page identifies the current version. Questions may be sent to info@quorvellagrandhaven.com.