Privacy Policy

Administrator and contact

The website and its privacy administration are managed by Quorvellagrandhaven Hospitality Inc..

Email: info@quorvellagrandhaven.com

This page is written for the Canadian operation of Quorvellagrandhaven. Where European data-protection law applies to a visitor, the relevant GDPR rights described below are honoured in addition to applicable Canadian privacy requirements.

1. Scope and privacy principles

This Privacy Policy explains how Quorvellagrandhaven handles personal information when you browse this website, submit an enquiry, request hotel or casino guest services, or communicate with us. We apply data minimisation, purpose limitation, accuracy, retention control, confidentiality and transparent processing. Canadian privacy requirements, including principles reflected in PIPEDA where applicable, are considered alongside GDPR obligations for individuals whose data is subject to European law.

2. Information we may collect

• Identification and contact details that you choose to provide, such as name, email address and telephone number.
• Enquiry details, hotel-service requests, event requests and casino guest-service questions.
• Technical information needed to operate and secure the website, such as browser type, device information, request time and basic server logs.
• Consent and preference records where a legal basis requires us to record a choice.
• Information necessary to confirm legal-age eligibility when access to regulated casino services requires age verification. The public website does not ask visitors to upload identity documents through the general contact form.

3. Purposes and legal bases

We process information to answer enquiries, provide requested guest services, maintain website security, administer reservations or pre-contract requests, meet legal obligations and protect our legitimate business interests. Where GDPR applies, processing may rely on consent, steps requested before entering a contract, performance of a contract, compliance with a legal obligation or legitimate interests that do not override individual rights.

4. Casino-related information and responsible gaming

Casino participation is limited to persons who meet the legal age applicable in Ontario. Information connected with responsible-gaming support is handled with additional care and only for legitimate safety, service or legal purposes. Gambling involves risk; no personal information is used to promise or imply guaranteed winnings.

5. Cookies and local storage

The website may use strictly necessary browser storage to maintain basic interface behaviour and form status. This build does not require third-party advertising trackers, remote analytics libraries or externally hosted fonts. More detail is provided in the Cookie Policy.

6. Sharing and service providers

Personal information is not sold. It may be disclosed to authorised personnel and service providers that are necessary to operate hosting, communications, security or guest-service systems, subject to appropriate confidentiality and data-protection obligations. Information may also be disclosed where required by law, court order or a competent regulator.

7. International transfers

If information is processed outside the province or country in which it was collected, we use safeguards appropriate to the applicable law. Where GDPR applies, transfers outside the European Economic Area are handled using an authorised transfer mechanism where required.

8. Retention

We keep personal information only for as long as necessary for the purpose for which it was collected, to maintain required business records, resolve disputes and satisfy legal obligations. Retention periods vary by record type. Information that is no longer required is deleted, anonymised or securely archived according to applicable requirements.

9. Security

We use organisational and technical safeguards proportionate to the nature of the information, including access control, minimisation, secure hosting practices and review of data-handling procedures. No internet service can guarantee absolute security, so visitors should avoid placing sensitive identity or financial information in a general enquiry message.

10. Your privacy rights

• Request access to personal information held about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion where the applicable law provides that right and no overriding retention duty applies.
• Object to or restrict certain processing where GDPR applies.
• Withdraw consent where processing is based on consent, without affecting processing already lawfully completed.
• Request data portability where GDPR conditions are met.
• Raise a concern with the relevant privacy authority.

11. Children and legal-age services

This website is not directed to children for casino participation. Casino gaming access in Ontario is restricted to persons aged 19 or older. Hotel or general-information services may be subject to separate booking conditions, but no minor is permitted to use the website to bypass legal gaming-age requirements.

12. Automated decisions and marketing

The general website contact form is not used to make solely automated decisions with legal or similarly significant effects. Marketing messages, if offered in the future, require the appropriate consent or other lawful basis and must provide a practical way to stop further marketing.

13. Policy updates

We may revise this policy to reflect legal, operational or technical changes. The effective date is shown at the top of this page. Material changes will be presented through an appropriate notice on the website.

14. Privacy requests

To request access, correction, deletion or another applicable privacy right, use the contact form and select a privacy-related subject where available, or write to info@quorvellagrandhaven.com. Please provide enough information for us to understand the request without sending unnecessary sensitive documents.