Responsible Gaming

Administrator and contact

The website and its privacy administration are managed by Quorvellagrandhaven Hospitality Inc..

Email: info@quorvellagrandhaven.com

This page is written for the Canadian operation of Quorvellagrandhaven. Where European data-protection law applies to a visitor, the relevant GDPR rights described below are honoured in addition to applicable Canadian privacy requirements.

1. Our responsible-gaming principle

Quorvellagrandhaven treats casino gaming as paid entertainment, not as a way to earn income or solve financial problems. Gambling involves risk, outcomes are uncertain, and losses are possible. Guests are encouraged to set clear limits before play and to stop when those limits are reached.

2. Legal age in Ontario

Casino participation is limited to persons aged 19 or older in Ontario. Valid government-issued identification may be required. Minors must not attempt to access regulated casino gaming areas or use another person's identification.

3. Practical limits

• Set a spending limit that does not use money needed for housing, food, bills, debt payments or other essentials.
• Set a time limit and take regular breaks away from the gaming floor.
• Do not chase losses or increase spending in an attempt to recover previous losses.
• Avoid making gambling decisions when judgement is impaired by fatigue, emotional distress or other factors.
• Keep gaming separate from borrowing, credit obligations and essential household finances.

4. Warning signs

Warning signs may include spending more time or money than planned, hiding gambling activity, borrowing to continue playing, missing responsibilities, repeatedly chasing losses, or feeling unable to stop. These signs should be taken seriously even if only some are present.

5. Taking a break or self-excluding

Guests who want stronger limits can ask casino guest services about available cooling-off, self-exclusion or access-restriction procedures applicable to the venue. Requests should be handled discreetly and in accordance with applicable Ontario requirements and internal safety procedures.

6. Support

If gambling is causing financial, emotional or relationship harm, seek confidential professional support through an appropriate Ontario problem-gambling service or health provider. For immediate venue-related assistance, contact Quorvellagrandhaven guest services at info@quorvellagrandhaven.com.

7. No guaranteed outcomes

Casino games are based on rules and chance. Past results do not guarantee future results. Quorvellagrandhaven does not represent gambling as an investment and does not guarantee winnings, profit or recovery of losses.

8. Staff and guest responsibilities

Responsible gaming is a shared responsibility. Guests must follow lawful access requirements and personal limits. Staff should provide clear information, respect exclusion controls and respond appropriately when a guest asks for responsible-gaming assistance.

9. Contact and return

Questions about responsible-gaming practices may be sent to info@quorvellagrandhaven.com. If you need general website or hotel assistance, use the contact form.